FAQs

All Articles FAQs Manufacturers CURRENT Recommended Independent, Third Party White Glove Delivery Services Hometown Services, LLC DBA Around Town Movers Sterling, VA 20166 www.aroundtownmovers.com Sun Delivery, LLC Thomasville, NC 27360 www.sundeliveryllc.com SEE OUR ATTACHED DELIVERY AGREEMENT FOR COMPLETE DETAILS Do you offer discounts to folks in the military? Yes, all active military members get 2% off their Green Front purchase with a valid ID. How often does your inventory change? New inventory arrives daily, so our selection is always changing. We receive shipping containers filled with rugs, truck loads of furniture direct from the factory and rooms of floor samples bought after major industry shows. Because many of our items are sold direct from the floor, what you see at Green Front one day could very well be gone the next. How do I stay in touch/find out when you get new inventory in? Follow us on Facebook, Instagram, and Twitter to see all the latest happenings. Sign up for our email and receive updates from our adventures and incoming inventory. Be sure to visit our NEW online rug store www.greenfrontrugs.com or on IG @greenfrontrugs to view and purchase new rug inventory for your home when you can’t make the trip in to see the new rug selections in person Can I bring my purchases home with me after I buy them? YES! We are set up to sell many of our items directly off of our showroom floors, and many times, we have extras at our offsite distribution center. Unless you are having something custom ordered, a “special order” that must be made to your specifications, all in-stock purchases can leave when you do. The only exceptions are sample items labeled clearly in our showrooms as “special order only.” If you are planning to buy anything particularly large, you want to bring a large vehicle or trailer or even plan on renting a truck or U-Haul. We will help you wrap and load your purchases, so make sure to have a helpful friend or two once you get home to help you safely unload your purchases www.uhaul.com Are items on different tickets delivered together? Is the delivery fee the same? Items on multiple tickets will be processed together. We will coordinate all of your items to arrive on the same shipment, or you can choose to take multiple deliveries based on your purchases. Depending on where you are having your delivery, it may be a flat rate, one time charge for delivery, or the delivery fee may be based on the items and weight of the items that you have purchased. Most of the time, delivery fees are collected at the time of purchase, but the fees for deliveries done by independent shippers for ship out customers are usually collected at the time of the delivery. Ask our sales associates about your options at the time of purchase. What’s the turnaround time for delivery? Due to current situations and delays, purchases for in-stock items being delivered by the Green Front delivery fleet are typically delivered in 2 to 5 weeks. This time frame can vary depending on a driver’s schedule and routes. For custom orders, this time frame begins once the custom merchandise has been produced and shipped and the last item has arrived at our warehouse facility where the order can then be set up for delivery. Ship out deliveries (out-of-state) of in stock merchandise are currently taking approximately 4 to 6 weeks for delivery. Please be aware that these times are only estimates and delays can lengthen the delivery timeframe. How do out-of-state deliveries work? Outside of the Green front Furniture white glove delivery service areas in Virginia and North Carolina, our out-of-state deliveries, or “ship out” deliveries are subcontracted through Independent, third party shippers. We only use and recommend white glove delivery services. Customers are welcome to contract with a service of their own choosing to come in and pickup their purchases to deliver in home. Green Front has a short list of independent, third party shippers that we can also recommend to our clients. Fees for out-of-state shipments are approximately $3 to $10 per pound at this time based on the total weight of the items purchased and how far the items are being shipped Do you deliver? Yes! Green Front has our own delivery services out of our Farmville, VA location. Green Front personnel deliver your finds to homes in most areas of Virginia and North Carolina. We also ship rugs anywhere in the United States via UPS. Of course, you are always welcome to take your items home with you on the day you make your purchase, and we will gladly wrap and load items for you. Green Front can also help you to coordinate delivery of your purchases to your residence if you live outside of our Green Front Furniture white glove delivery service area. I’m a designer/interior decorator. Do you have special prices for me? For exceptionally large orders we are happy to discuss pricing options. Just speak to your sales associate. If I see it can I buy it? Yes, everything on our floor is for sale, Unless of course someone beats you to it and there is already a sold ticket on the item. There is always a chance that a piece marked with a “sold” ticket is available in the Distribution Center. However many showroom samples or vintage pieces are one of a kind. What about Custom Order/Special Purchase? Many of Green Front’s manufacturers offer complete customization of their pieces, from upholstery, to wood, to finish. These items are built from scratch and customized to your exact specifications. Your sales associate will be able to use their extensive knowledge to guide you through what options are available with a specific manufacturer or piece. Just remember, because these pieces are made from scratch, they take considerably longer to create and deliver. What is your return policy? SAVE YOUR RECEIPT. All furniture sales are final. Rug purchases include one free exchange within 30 days of your purchase. Returned rugs will also be charged a 15% restocking fee. Credits for rugs are good for 2 years. Be sure to carefully examine your furniture or rug upon delivery or pick-up. If an item being delivered is damaged, you can refuse it. Once you sign for it, it is yours. When picking up from the Distribution Center, Building 14, make sure to carefully inspect items. Once it is loaded, it is yours What are the payment options? We accept Visa, Discover, Mastercard, Amex, personal checks and cash. Green Front does NOT finance, however, you can make a deposit to hold an item. We require that the balance be paid by cash or check in full before delivery. What if I can’t find a sales person? Sometimes it can be difficult to find a sales associate in our huge buildings. You can identify sales associates by their Green Front name tags. If they are not at their desk or the point of sale (you can locate these on your Field Guide), they are most likely floating on the floor or helping other customers. Remember that out of sight does not mean they are not on site. If you really can’t locate anyone, use any Green Front phone and push zero to be connected the office. Our floor and rug crew are also wearing Green Front t-shirts. They will be happy to help you locate a sales associate as well. How do I buy items from multiple buildings? There are several sales associate in each building who can help you make a purchase. Each sales associate is the most knowledgeable about the manufacturers in their building. They can best answer questions about pieces from that manufacturer and help with orders. Where do I check out? Locate a sales associate and they will help you with your purchase, including explaining the checkout process and shipping options. Why is there no price tag? No, unfortunately this does not mean the item is free. We get in so much inventory and turn our product so fast, pieces sometimes make it onto the floor without tags. Other times, tags are removed from pieces and not replaced. Our sales associate are happy to find the price for you. Help! I’ve found the piece of my dreams. What happens next? Congratulations on your find. You’re probably looking around for one of our sales associates. Due to our massive size, locating help can be tricky. If you have difficulty locating someone to help you, go to the nearest phone and press “0”. If you are having trouble locating someone, make sure to take a picture to help you find the item later. Once you locate a sales associate, they will place a sold tag on your piece (or tag it at our distribution center) and begin a ticket for you, the first step of the checkout process. Why is it so hot/so cold? Our warehouses get pretty hot in the middle of August. And unfortunately most of these buildings get pretty cold in January as well. Buildings 7, 8, 9 and 10 were originally air-curing tobacco facilities. The windows were left open to allow the tobacco leaves hanging from the ceiling to cure. Needless to say, insulation was low on the list of the builder’s priorities. Please dress accordingly. Where can I stay, eat, etc? Your visit to Green Front is going to be a journey, so be prepared for the thrill of the trip as much as the thrill of the find. Farmville. our beautiful town, has a wide variety of wonderful options for eating, staying and just about everything else. Explore it all right here! What is Accessories Inc? Accessories Inc is a sister company to Green Front with separate buildings, sales, and management. Buildings 5, 12, 15 are each Accessories Inc. How are the buildings divided? Essentially Green Front’s multiple buildings are divided by manufacturer and price point. Check out our interactive map to find what’s where. Mom’s shopping. What does everyone else do? Farmville offers a wide variety of options for everyone in the family. Whether you’re looking to relax with a glass of wine by the river, play a round of golf, have an outdoor adventure or check out the local music and arts scene, we’ve got something for you to do. Visit here to see a full list of pastimes. I can’t find what I’m looking for. What do I do? Don’t give up! Take a deep breath. We recommend taking a look at our list of manufacturers and styles here. The descriptions can help point you in the direction of the style you are looking for. Our interactive map can then help you find similar styles and before you know it, you’re face to face with the pieces of your dreams. If you’re really stuck, our sales associates can talk you through available options and alternatives. I made it. How and where do I start? Welcome! We know it’s overwhelming. But don’t worry, you’re going to find everything you’re looking for. Where you start will be largely dependant on what’s on your wish list. Be sure to grab a Field Guide. It will help you find specific styles and manufacturers. A sales associate can answer any questions and give directions. If you know what you want, then feel free to stride into the building of your choice like you own the place. Are you open on Holidays? We are open all Holidays except for Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's Day. (We are not open on Sundays - Farmville location only!) Can I bring my dog? Yes! Green Front is 100% four-legged friendly. We love meeting your furry friends, just be sure they are well trained and on a leash. Are your facilities handicap accessible? Due to the nature of housing our products in restored tobacco warehouses and historic downtown buildings, most of our Green Front Farmville location is not handicap accessible, with the exception of one or two buildings. Of course, we are always willing to help as much as possible. Is there a particular day that’s best to visit Green Front? Any time is a good time… except Sundays at our Farmville location. We’re closed on that day and if you make the drive, you’ll be disappointed. You can see a list of our hours here. Do I need to set up an appointment before I get there? We don't require appointments but encourage customers who require more attention to visit on weekdays when we're less busy or to correspond with a specific sales person before making the trip. Feel free to contact us here. There’s SO much to see! How can I make sure I don’t miss anything? Our interactive online map and Field Guide provide all the information you’ll need to maximize your Green Front experience. Think of it as your personal handbook to exploring our world. Our salespeople are also incredibly knowledgeable. They are happy to point you in the right direction or get you back on track if you’ve lost your way. It is easy to forget where you saw certain items. To remember, be sure to snap a picture of the item you are interested in with your smartphone, along with the tag. That way you can remember the where and what of your wish list. What should I wear? Our three tobacco warehouses do not have central air or heat, so prepare for hot temps in the summer and some winter chilliness. Make sure to consult the expected forecast for the day(s) you’ll be visiting, as Virginia weather is notoriously moody, particularly in the spring and fall months. We also recommend comfy footgear because you will be doing a lot of walking. Bring your exploring spirit and be prepared to find amazing things. Visit Explore Green Front for more details. What should I bring? Size definitely does matter when it comes to furniture shopping so be sure to bring measurements with you, including room and floor sizes. Some folks find it helpful to bring a full blueprint of their homes. Fabric swatches, wall color, current flooring samples and samples of other fabrics in your home are all extremely helpful, especially if you are planning to do any custom ordering. A tape measure also comes in handy for many of our visitors. (Don’t worry. If you forget a tape measure, we have plenty you can use.) If you bring pictures of the items or styles you are looking for, our sales associates can point you in the right direction. Dress comfortably and be prepared for A LOT of walking and stair climbing. Visit Explore Green Front for a full list. How should I prep for my trip to Farmville? One of the biggest keys to a successful Green Front experience is time, and you’ll want to allow plenty of it. Consider the time needed for the drive, of course, but you’ll also want to allow plenty of time to comb through our massive inventory. Plan to spend the day and maybe even a night or two. Please refer to our lodging page for more information on your options. It also helps to have an idea of the items and styles you're looking for. Use our interactive online map to create your own unique itinerary beforehand. Can you buy these products anywhere else? Most of our inventory is sold by other retailers. Feel free to shop around and explore your options. We’re confident you won't find consistently lower prices elsewhere. Many of our customers take pictures of items they are interested in when they visit and then price shop. Nearly all of them call us back to buy the piece they want, direct from us. Where is your inventory from? Everywhere! We carry rugs from India, cowhides from Brazil, chairs from Pennsylvania and side tables from Indonesia. Can I shop online? You can find a curated selection of direct imports and rugs at The District Exchange. This is only a small sampling of the vast inventory housed at our Farmville location. If you see a manufacturer or piece you like on our site, be sure to use the “Request More Information” button to reach out to one of our sales associates. They will be happy to work with you via email or phone to find what you are looking for. Do you have any sales/deals going on? Our furniture is almost always dramatically less than the Manufacturer’s Suggested Retail Price (MSRP), sometimes by as much as 60%. Everyday is a sale. We are opportunists, constantly searching for special buys with manufacturers. We buy full containers of discontinued lines. We buy direct from small rug companies in India. And we even buy “showroom samples” (pieces used as display items at trade shows and other retail locations) to sell direct to you. This ensures our prices are always low. However, if you’re really itching for a deal, be sure to visit Building 12, AKA “The Boneyard”, for furniture, and Building 7 for our most deeply-discounted rugs. Occasionally manufacturers may offer markdowns on their particular lines but otherwise, Green Front does not run specials. However, April through July are great times to check out all the showroom samples following Spring Market in High Point, NC. The same is true for December through March, following the Fall Market. Floor samples are abundant and offer the best possible pricing. How can I view what you have online? We do not keep a live inventory online. We maintain an actively updated list of our manufacturers and where they are located at Green Front which you can explore on our Interactive Map. Our blog, Facebook and Instagram are also great ways to see new items as they arrive on the floor. But, move quickly, even featured items are not guaranteed to stay in stock. A sampling of direct imports and rugs are available for sale online at The District Exchange. But, if you want the full ‘Green Front Experience’ be sure to make the trip to our Farmville location. How often does your inventory change? New inventory arrives daily, so our selection is always changing. We receive shipping containers filled with rugs, truck loads of furniture direct from the factory and rooms of floor samples bought after major industry shows. Because many of our items are sold direct from the floor, what you see at Green Front one day could very well be gone the next.

FAQs

Sign-up for the Newsletter

Farmville

Northern VA

Raleigh

FAQs

Sign-up for the Newsletter

Our Store Hours

Farmville

Northern VA

Raleigh

Stay in the loop